Sometimes! In order to bring you the best last-minute rates possible, at some hotels your room type will be assigned at check-in. But we've also added the option for you to choose your room type (1 bed or 2 beds) in advance when available. Just tap 'Room type' before booking to make your choice.
And rest assured: every room, no matter the type, will fit at least two adults (some hotels may charge an additional fee for more than two people). Room type selection is not yet supported on our mobile website, so if you’d like to use this feature, make sure to download our award-winning app!
We state very clearly that all bookings are non-refundable and we warn customers before the purchase is confirmed (you even have a spiffy HotelTonight h-bed logo to trace in the apps). Sorry to sound harsh, but the only way we can keep these great deals coming is to guarantee that the hotels' efforts are rewarded and they get paid.
You sure can. Before you confirm a booking, tap 'Guest Names' and you'll be able to add the name there. You can also add Guests Names to your account at any time, and when you book, you'll have the option to add them to your booking.
Yep! Go to the Bookings tab, select your booking, tap 'Receipt' and you'll see the option to send it to yourself. We don't have VAT or .pdf receipts, but you can send receipts to Concur (as long as your HotelTonight + Concur accounts are connected through the Concur App center)
To change the currency room prices are displayed in, go to your 'Account' page and then tap 'Currency.’ From there you can select the currency you want shown. Note that you cannot change the currency in which your coupons are displayed (which is based on what your phone is set to), but that they will be converted based on current exchange rates when you redeem them. Changing currencies is not yet supported on our mobile website, so please download our award-winning app!
We've seen time and time again that rates drop at the last minute, as the rooms may otherwise go unsold. But we work hard to ensure the rates you see on HotelTonight are the very best price you can get for that hotel at that moment, which we back up with our HT Guarantee. The hotels we feature on the app are always changing, so if you see something you like, and want to lock it down, we say go for it. If you're feeling extra flexible and want to wait 'til same-day to book, you do you. Either way, you win.
Yes! You can book rooms on HotelTonight for tonight, tomorrow and up to a week out, for stays up to 5 nights.
You might feel bad about procrastinating at work or in school, but we celebrate last-minute decisions here. You can book hotels on the app for tonight, tomorrow and up to a week out, but if you're booking for same-day check-in, you've gotta do it by 2am.
Not in one go, but you can make several separate bookings for a night, as long as we have inventory available (the app will show you if there are less than 3 rooms left).
When you see "GeoRate"® in the app, it means we're featuring a special, limited-time offer for that hotel. This rate is even lower than the already-discounted HT rate, and may not be available to all users, so if you see one, we suggest snapping it up while it lasts.
To save you time, we wanted to use something more illustrative than star ratings. So we handily devised our own categories to highlight not just the service level of each hotel, but also its overall vibe. And we screen all our hotels, in all categories, so you can rest assured that you're staying somewhere great.
An upscale hotel with stellar service, lavish amenities and serious comfort, for when you're feelin' swanky.
A stylish, sometimes quirky hot spot that's as popular with in-the-know locals as it is with travelers.
A comfortable, reliable hotel with all the gotta-have-em amenities.
A modest hotel with limited extras, perfect for when you need a place to lay your head.
A hotel, B&B or guest house that's quaint, intimate and delightful.
A budget hostel or inn without many amenities, for those nights you don't need 'em.
An over-the-top, tricked-out suite or penthouse for VIPs and high rollers.
We're different from other hotel-booking services for many reasons, but chief among them is our preference for quality over quantity. We don't work with just anyone. We do a ton of work behind the scenes to vet our hotels, and we'll even kick them off if they don't meet HT booker standards. And we don't bombard you with an overwhelming stream of options.
Hotels compete to appear on the app, and only those that meet our standards – and offer the best last-minute value – make the cut.
We toast to our users for snapping up such great deals, but then we get right back to work to add more rooms to the mix. If we have appropriate additional inventory, we'll display it.
Our ratings come from HT users who've booked on HotelTonight and given the hotel a thumbs up or down after their stay, via the in-app ratings screen. We average each hotel's rating into the number you see displayed.
We don't display ratings when a hotel hasn't yet received enough feedback. As soon as a hotel's reviews reach a critical mass, we'll get the rating up there, stat.
When adding a hotel to HotelTonight, we keep it real and include balanced information we think users should know when considering booking a room. Once a hotel is available on HotelTonight, we closely monitor guests' feedback, looking into negative reports and adjusting the hotel's info as necessary. If we receive multiple complaints about a hotel, we will remove it from the app. Because if you're not feeling it, we're not feeling it.
The hotel needs a credit card on file for incidentals, like late-night minibar raids (no judgment). The amount of the temporary hold placed by the hotel on your credit card varies and typically is removed within 5-7 business days. It should appear as "pending" when listed among your card's transactions. Note that guests who provide a debit card at check-in may find a temporary charge on their account rather than a hold. This will be refunded by the hotel, usually within 5-7 business days, assuming there are no legitimate incidental fees. Also note that some hotels do not accept debit cards.
Good eye! As you noticed, we've translated the app and many, but not all, of our hotel profiles. We started with our most popular internationally-traveled destinations, and will translate additional cities as we expand and gain even more users across the globe (hint: spread the word). If you've got questions about a particular hotel, you can reach out to our multi-lingual customer support team at any time.
Our comparison rate (the one you see crossed out next to HT's rate) is determined by finding the lowest rate listed on major online travel sites during the period the room was available to book on HT. If no online rate is listed, the comparison rate is the price the hotel previously loaded on HT for that date.
Some hotels never discount their rooms (anywhere!), but we still think their overall kickassedness and great rates make them HT-worthy. The price you see will always be the best available rate for that hotel. And as always, you get the same ease of booking a quality hotel in 10 seconds through the app.
Hotel rates do fluctuate – but the rates you see on HT are the best available for that hotel at any given moment, so if you see something you like, book it before it's gone!
Yep! The last-minute nature of our service means that hotels are willing to release their remaining unbooked rooms at major discounts, which we pass along to you. Of course, as much as we try to have stellar prices and inventory every night, there are times when the rates are slightly less fantastic than others, like when the beautiful people flock to NYC for Fashion Week or the tech elite assemble in SF for a conference. But even on those days our team works to round up legit discounts off prices available elsewhere.
It's simple: share your invite code with your friends, relatives, frenemies, etc. You can get and share your code by tapping 'Invite' or 'Invite a Friend' on your device. When someone you invited signs up and uses your invite code, and then makes a qualified booking, you'll get $25 (or the equivalent, depending on your currency) toward your next booking. Note: inviting friends is not yet supported on our mobile website, so to invite people, please download our award-winning app! Check out our Campaign Terms page for all the details and terms.
Actually, yes. If you're using the program legitimately to invite people, you won't even notice them, but here's the fine print:
You cannot invite yourself.
You cannot invite anyone who uses the same credit card as you do.
You cannot invite someone who uses the same mobile device as you.
The person you invite must spend a minimum amount, excluding taxes & fees. See Campaign Terms page for details.
If you break any of these rules, the HotelTonight Grinch may take all of your credits or coupons away, and/or suspend your account.
Coupons will be applied to hotel bookings in the corresponding currency. Example: HotelTonight coupons stated in USD will only be applied to hotel bookings billed in USD.
Per the rules of our invite/referral program, the person you invited must use your referral code and spend a minimum amount (depending on the currency of the account), excluding taxes & fees. You also won’t get a referral bonus if your friend books using our mobile website, which doesn’t support using coupons or promo codes (so tell ‘em to download our app and enter your code before booking!).
Once you’ve sent out invites to friends, “Invites Accepted” shows you the number of people who have received your invite, signed up for HT, and entered your code. You'll get $25 to put toward your next booking once they've made their first qualifying booking. We suggest reaching out to those who haven’t booked yet and giving them a nudge to try HT!
“Friends Who’ve Booked” shows you the number of friends who have received your invite, signed up for HT, entered your code and made a qualifying booking. You score a referral reward for each of these friends, so keep on doin’ what you’re doin’ and invite more of those future HT bookers!
Yup. The $25 referral discount code you got from your friend can only be applied towards your first booking and meet a minimum amount, excluding taxes & fees. All the details are on our Campaign Terms.
Promo codes make our already awesome deals even awesomer. Just tap 'Redeem a promo code' or 'Redeem promo code' and enter yours! When you’re ready to make a booking, simply apply the promo code to an eligible booking, and get ready to save.
Note: While we dig your enthusiasm for deals, you can only redeem a code once. And promotions cannot be combined (sorry).
You'll see an error message if:
The code has expired, or the booking does not meet the terms of the code. These terms can include time, location or minimum spend restrictions.
The maximum number of people have claimed it.
You've already redeemed it.
You've inputted it incorrectly.
You're trying to redeem a code for first-time customers, but you've already booked with us using this account, this device or this payment method. (Sorry, no double-dipping!)
Double-check the code and, if you still think it should go through, get in touch with our Customer Support.
On your iPhone and iPad, tap 'Account' and then 'Edit name/email.' On an Android, tap your name in the drawer, tap it again on the Settings page and you'll be able to edit your name and email right there. Make sure to double-check the email address so your booking receipts don't get lost in the great online abyss. Don't see these settings? Make sure you've got the latest version of the app! Note: editing your user info is not yet supported on our mobile website. To do this, please download our award-winning app!
On the current version of the iPhone and iPad, just tap 'Account' and then 'Payment.' On your Android, tap your name in the drawer, then tap 'Payment methods.' Don't see these settings? Make sure you've got the latest version of the app! On our mobile website, you can add or choose your preferred credit card during booking.
You bet. We're PCI compliant, which means that we've been certified for maintaining a secure environment. Every credit card payment on HotelTonight is processed through a 3rd party, fully-encrypted server. In other words: your info's safe with us.
Unfortunately not all bookings allow coupons or credits. We make this clear in the Need to Know section of a hotel profile, so you have all the info you need before you book. Check out our Campaign Terms page for more info and everything you ever wanted to know about coupons and credits.
Like that mustard that's been in your fridge since 2009, credits do, indeed, have an expiration date. Credits expire one year from receipt of those credits. To see when yours expire, just tap 'Credits.’
Credits do expire (one year from receipt of those credits), but if yours haven't and they seem to be MIA, there's a chance you may have created two accounts (if you created an account via the app but then began logging in using Facebook, and the two accounts' email addresses are different). Try signing in with the original login info and if you're still missing credits, please get in touch with our Customer Support.
Our computer tells us you've signed up to receive periodic HotelTonight emails. But sometimes computers are wrong. Sometimes they are evil. If you would not like to receive our electronic missives filled with fabulous deals that could save you hundreds and hundreds on amazingly hip hotel rooms in the coolest cities in the world, just follow the link that says “Manage my subscription preferences” at the bottom of our emails. We’ll miss you.
Aces hooks you up with a real-live person (via in-app chat) to help make your stay great, whether you need a toothbrush or a insider tip on the best bars in the 'hood. It's like a concierge, but cooler. Your Ace is available for the length of your stay, and you'll be paired with one if you book in one of our eligible Aces cities, spend a minimum amount and book a Luxe, Hip, Charming or Solid hotel. Aces is currently available only in English.
Good eye! It's just like any other booking on HotelTonight, with a few extra digits. These numbers help our rockstar Customer Support team identify your booking, should you have any questions. (They're standing by 24/7 if you do!)
For sure! We're working day and night to add new cities to the app. Have a favorite city or hotel you'd like to see on HotelTonight? Drop us a line and let us know.
We started with Apple and then expanded to Android Phone/tablet, but we have love for all mobile warriors. Additional platforms are always on our mind. You can also access our mobile website by going to the browser on your phone and typing in www.hoteltonight.com.
You can! You'll first need to connect your HotelTonight and Concur accounts by visiting the Concur App Center. Once they're connected, you'll be given the option to send your booking receipts to Concur (you can toggle this setting on or off with each booking). If you need to disconnect your Concur account, just visit your account details page in the HotelTonight app. For help, contact Concur or HotelTonight customer support.
The weather data in our app is powered by Forecast.io, part of The Dark Sky Company.
Mama didn't raise no fool. Nor did she raise a tool. Mainly, though, we're cool because we're rockin' HT (and because we never miss an opportunity to market).
We focus on bookings up to 7 days out to empower even more people to plan less and live more. A week just seems right to us – it's close enough that you'll likely know your plans (and the weather) and won't feel locked in. Staying laser-focused on last-minute bookings means we can spend all our energy creating the best experience for you, from the best hotels to the best rates to the best, simplest and easiest-to-use app. As for our name, we're all about living in the moment, and every night is tonight at some point (and yesterday is history, tomorrow is a mystery, you get the gist...)
Because booking last-minute just makes sense. Not only are rates better because the rooms might otherwise go unsold, but booking within 7-days of your stay gives you the flexibility to do what you want, when you want, where you want. Like the night out with friends that turns into a road trip to Vegas. Like the birthday getaway spontaneously booked for this coming weekend. Like the business trip you can lock down in 10 seconds, at your soon-to-be-favorite hotel. These are just a few of the countless reasons for using HT to plan less and live more. Just fire up our app and within seconds you'll see everything you need to know about the hotels offering the best last-minute rates.
We work ‘round the clock to make sure you get the best rates on HotelTonight. If you do find a lower price elsewhere (d’oh!) – and it meets all the conditions below – we’ll top up your account with HT credits equal to the difference between what you paid on HotelTonight and the lower price. We’re good like that.
Hotel prices often change – sometimes even from hour to hour depending on demand. We guarantee our price for 2 hours for same-day bookings and for 24 hours (up until the midnight before check-in) for advance bookings to give you the peace of mind to book now and get on to enjoying your hotel.
The lower rate you found must be for the same hotel, the same date(s) and the same room type that you booked on HotelTonight. The room must comfortably fit two adults (no bunk or Murphy beds) and have a private bathroom.
The lower rate must be available to the general public. AARP rates, AAA rates, military rates, corporate rates, etc., do not apply.
Rates offered through loyalty programs, through contests or as part of a travel package aren’t valid.
Rates from apps or websites where you don’t know the name of the hotel until after booking, rates from websites/apps where you name your own price and rates you must call in for aren’t valid either.
The lower rate must still be available when your claim is submitted to and processed by HT Customer Support.
The lower price you found must be more than just a difference in taxes or fees.
We do not guarantee against ourselves.
Email HT Customer Support either by replying to your booking receipt or sending a new email to email@example.com.
Include the email address associated with your HotelTonight account, the price you paid for your room on HotelTonight, where you found the lower price (including a complete URL if you found the lower price on a website) and any other relevant info. If possible, please attach a screenshot to your email.
We’ll get back to you within 24 hours. Promise.
We reserve the right to deny claims that are suspicious and/or deemed to be fraudulent.
The HT Price Guarantee does not apply in the event of disasters, acts of terrorism or other events outside of HotelTonight’s control.
HotelTonight caps the amount of HT credits that can be issued as part of a claim at $400.
HT credits issued as part of a claim will be voided if the credit card charge associated with the booking is disputed. HT credits expire 1 year after receipt of those credits.
You bet. Email us at firstname.lastname@example.org. We read everything, and will get back to you within 24 hours.
Bring it! Email us at email@example.com. Suggestions, feature ideas, app improvements, bugs, praise – we're all ears.
You can, as long as you have a current or upcoming booking. If you've got a booking, tap '24/7 Customer Support.' There you'll see answers to common questions, and the option to chat or call our Customer Support team. Live chat support is currently only available in English.
United States +1-877-522-3344
Costa Rica +506-40015397
Czech Republic +420-2-25850026
Dominican Republic +1-829-947-251
New Zealand +64-9-8010139
Puerto Rico +1-877-522-3344
Saudi Arabia +966-8-111-017570
The Netherlands +31-20-795-6525
United Kingdom +44-20-7572-1249